Return Policy

At anson.art, we want you to be completely satisfied with your purchase. That is why, before making a purchase, we will send you the relevant photos and videos so you can see the artwork from different perspectives and in different lighting. If for any reason you are not satisfied, here is how to proceed.

Works made by custom order and all exclusive works from anson.art are not eligible for return, unless they arrive damaged or do not correspond to what was agreed upon.

Works damaged during transport

If the work arrives damaged, contact us within the first 48 hours with photographs of the packaging and the artwork. We will respond within a maximum of 48 hours with instructions on how to proceed.

We will take care of the issue at no cost to you.

It must be properly packaged to avoid damage during transport.
Returns are not accepted for works that have been damaged due to improper use.
The work must be returned in the same condition in which it was received.
For any questions regarding returns, you can contact us at the address arteanson@yahoo.es.

Custom orders

Works made by custom order are not eligible for return, unless they arrive damaged or do not correspond to what was agreed upon.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.