frequently asked questions
About the works
Yes, all works by anson.art are unique original pieces, created by hand by the artist. There are no reproductions or copies of any of them.
Yes, all works are signed by the artist on the front or back of the canvas. Most works include a drawing by the artist.
Yes, each artwork is accompanied by a certificate of authenticity signed by the artist, with the artwork's details (title, technique, dimensions, and year of creation)
We recommend keeping the artwork away from direct sunlight and sources of humidity. To clean dust, use a duster or a soft, dry cloth without pressing on the surface. Avoid the use of chemical products.
Regarding the shipment
Each artwork is carefully packed with professional protective materials (tissue paper, foam, reinforced cardboard, and a wooden or double cardboard box) to ensure it arrives in perfect condition.
Shipments to mainland Spain take between 3 and 5 business days. For Europe, between 5 and 10 business days. For the rest of the world, between 10 and 20 business days.
Yes, we ship worldwide. Shipping costs vary by destination and are calculated at checkout.
In the unlikely event that the artwork arrives damaged, please contact us within the first 48 hours with photographs of the packaging and the artwork. We will handle the incident and find the best solution.
Each artwork is carefully packed with professional protective materials (tissue paper, foam, reinforced cardboard, and a wooden or double-walled cardboard box) to ensure it arrives in perfect condition.
Regarding payment
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are secure and encrypted.
If you are interested in seeing a piece in person, contact us and we will arrange it. You can visit us and see our collection. We can also send you additional videos of the piece with different lighting.
About returns
anson.art's exclusive, custom-commissioned works are non-refundable, unless they arrive damaged or do not match what was agreed upon.
We provide a quality guarantee designed so that you can purchase with total confidence.
If the work arrives damaged, please contact us within the first 48 hours with photographs of the packaging and the work at arteanson@yahoo.es. We will respond within a maximum of 48 hours with instructions on how to proceed.
Custom orders
Yes, the artist accepts custom commissions. If you have a specific size, color scheme, or theme in mind for a piece, please contact us and we will review your proposal. The completion time varies depending on the complexity of the work.
You can follow anson.art on social media to keep up to date with the latest creations, exhibitions, and news. Visit our studio.
Do not hesitate to contact us. We will be happy to help you. arteanson@yahoo.es
